Airtel Nigeria (Airtel Networks Limited), a leading mobile telecommunication services provider in Nigeria and a member of Airtel Africa Group, is committed to providing innovative, exciting, affordable and quality mobile services to Nigerians, giving them the freedom to communicate, rise above their daily challenges and drive economic and social development.
We are recruiting to fill the following positions below:
1.) Regional Head, Retail Showrooms & Franchise
Looking for a suitable candidate to fill the role of Regional Head: Retail Showrooms & Franchise in Lagos. Responsibilities Role holder will be responsible for:
Roll out of AES in all the key cities identified
Roll out of Airtel showrooms in key locations where gaps exist including coverage of key cities
Motivate retail shop staff to maximize sales to ensure that all targets are achieved within region franchise/ retail store mobile business unit, whilst adhering to company policies and procedures
Effectively split, cascade and monitor regional month-on-month sales targets in retail shops and franchise
Ensuring sales of devices and achieving target on sale of devices, phones, dongles e.t.c
Optimize operating costs to ensure ROI.
Liaise with Central Regional Showroom and Franchise, SCM & Marketing to ensure optimum availability and mix of Airtel products across all Airtel owned and franchise showrooms
Drive the Up-selling of Airtel products and services in retail showroom and franchises within the regions.
Effectively drive and manage target driven initiatives and projects in franchise and retail outlets in region
Brand Alignment”/ uniformity of standard look and feel across all franchise/ retail outlets:
Drive consistency in ‘look and feel’ at all Airtel owned and franchise showrooms.
Enhance distribution width and depth in the regions by ensuring expansion of the retail outlets that carry the Airtel brand.
Identify and analyze brand touch points with the greatest impact, both positive and negative, on customer behavior and brand loyalty and recommend interactions that would have the most impact on revenue, growth and profitability
Team Performance Management & Engagement:
Oversee the implementation of learning initiatives to ensure that client facing staff are able to complete the sale
Ensure the achievement of projects, people and process to achieve set targets within the constraints of the budget.
Support showroom employee engagement and retention initiatives
Implementing and tracking employee rewards scheme.
Recommending, monitoring and ensuring the development of top talent
Ensure adherence to franchise operating manual and prospectus
Ability to entrench and align retail and service culture.
Effective and timely communication of all schemes and product launches to the retail and franchise teams
Note: Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within two weeks of the closing date, please assume you have not been successful on this occasion.